“Thank you for calling Ecobuild, how may I help you?”

(if looking for inspection, storm damage, check a leak)

“Okay, we can certainly help with that, do you have a few minutes to answer some questions so we can help our rep better understand your needs?”

(sure, that would be okay)

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“Can you spell your first and last name?”

“Is this your personal home or a rental property? What is full street address?”

“What is your best contact phone number and a good email”

“Perfect, now that I’ve got your information in our system, we have a few questions about the building itself”

(okay)

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“Is the roof asphalt shingles or metal?”

**If retail roof replacement, ask what products they are interested in (shingles, metal, solar)

“Would you happen to know the color or brand of the original shingle? (no problem if not)”

“About how old is the roof currently?”

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“Okay, let make take a look at our calendar and see when we have a rep available to meet with you”

(check calendar, set appointment)

Awesome, I’ll go ahead and put that on the calendar and you will receive an automatic email with the appointment details. If you don’t mind me asking, how did you hear about Ecobuild Group?

(record the Lead Source)

Sounds great! We look forward to serving you and we hope you have a wonderful day!